Terms of Service

Last updated: 25 August 2026

Welcome to Jungle Mall. These Terms of Service govern your use of our website junglemall.co.uk and any purchases made through our online store.

The website is operated by Jungle Mall Ltd.

By accessing our website or purchasing from us, you agree to these Terms of Service.

1. Company Information

Business Name: Jungle Mall Ltd
Company Number: 11638652
Registered Address: 49 Fisher Lane, S7 4RN
Email: junglemalluk@gmail.com
Website: junglemall.co.uk

2. Online Store

Our website allows customers to browse and purchase products offered by Jungle Mall Ltd.

You must provide accurate and complete information when placing an order, including your name, billing information, delivery address and contact details.

We reserve the right to refuse or cancel an order where:

• incorrect information has been provided;

• payment cannot be authorised;

• an item is unavailable;

• we identify suspected fraudulent activity;

• there has been an obvious pricing or listing error; or

• we are unable to fulfil the order for another legitimate reason.

If payment has already been taken for an order that we cancel, the appropriate amount will be refunded.

3. Products

We make reasonable efforts to display product descriptions, photographs, colours, sizes and specifications accurately.

However, colours and appearance may vary slightly depending on your screen, lighting and device settings.

Where products are made from natural materials such as leather, minor differences in grain, texture and colour may occur and are part of the natural characteristics of the material.

4. Prices

All prices displayed on our website are shown in the applicable currency.

Where required, prices include applicable VAT unless otherwise stated.

Delivery charges, where applicable, will be shown during checkout before you complete your purchase.

We reserve the right to change our prices at any time. Price changes will not affect orders that have already been accepted by us.

5. Payment

Payment must be made using one of the payment methods available at checkout.

Your order is not confirmed until payment has been successfully authorised and the order has been accepted by us.

Payments may be processed by third-party payment providers. Their own terms and privacy policies may also apply.

6. Order Confirmation

After placing an order, you should receive an electronic order confirmation.

Receiving an automated order confirmation does not necessarily mean that we have accepted the order.

A contract for the sale of goods is formed when we accept and process your order for fulfilment.

7. Delivery

We aim to dispatch and deliver orders within the estimated timeframes shown on our website or during checkout.

Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control, including courier delays, customs procedures, adverse weather or other service disruptions.

Customers are responsible for providing an accurate delivery address.

Please contact us promptly if you believe your parcel is lost, damaged or significantly delayed.

8. International Orders

International customers may be responsible for customs duties, import VAT, taxes or other charges imposed by the destination country.

Unless specifically stated otherwise during checkout, these charges are the responsibility of the customer.

Customs procedures may also affect delivery times.

9. Returns and Cancellation Rights

UK consumers purchasing online may have statutory cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Subject to applicable exceptions, consumers normally have the right to cancel an online purchase within 14 days after receiving the goods.

After notifying us of your cancellation, you normally have a further 14 days to return the goods.

Returned products should be handled with reasonable care and, where possible, returned in their original condition and packaging.

Certain products may be excluded from cancellation rights where permitted by law, including personalised or customised products and certain sealed goods once opened.

Please refer to our Refund and Returns Policy for complete instructions.

Nothing in these Terms affects your statutory consumer rights.

10. Faulty or Incorrect Products

If you receive a faulty, damaged, incorrect or materially misdescribed product, please contact us as soon as possible.

UK consumers have rights under the Consumer Rights Act 2015, including rights relating to goods that are:

• of satisfactory quality;

• fit for purpose; and

• as described.

Nothing in these Terms limits those statutory rights.

11. Refunds

Approved refunds will normally be issued to the original payment method.

The time taken for a refund to appear in your account may depend on your bank or payment provider.

Original or return delivery costs will be dealt with according to applicable consumer law and our Refund and Returns Policy.

12. Promotions and Discount Codes

Promotional offers and discount codes may be subject to additional conditions.

Unless otherwise stated:

• offers cannot be exchanged for cash;

• discount codes cannot be combined;

• offers may have expiry dates;

• discounts may apply only to selected products; and

• we may withdraw or amend promotional offers where reasonably necessary.

13. Website Use

You agree not to use our website:

• for unlawful or fraudulent purposes;

• to introduce viruses, malicious software or harmful code;

• to interfere with the operation or security of the website;

• to collect information about other users unlawfully;

• to impersonate another person; or

• in a way that infringes intellectual property or other legal rights.

14. Intellectual Property

Unless otherwise stated, content appearing on junglemall.co.uk, including our branding, product photographs, graphics, text, logos and website content, belongs to Jungle Mall Ltd or is used with permission.

You may not reproduce, distribute, commercially exploit or republish our content without permission except where permitted by law.

15. Third-Party Services

Our website may use or link to third-party services, including payment processors, delivery companies, analytics providers and ecommerce technology providers.

We are not responsible for third-party websites or services that are outside our control.

16. Shopify

Our online store may be hosted or supported through Shopify, which provides the ecommerce platform that enables us to sell our products and services online.

Your information may therefore be processed through Shopify and other service providers in accordance with our Privacy Policy and applicable data-protection law.

17. Personal Information

Your submission of personal information through our website is governed by our Privacy Policy.

We process personal information in accordance with applicable UK data-protection legislation, including the UK GDPR and Data Protection Act 2018.

18. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for:

• death or personal injury caused by negligence;

• fraud or fraudulent misrepresentation; or

• statutory consumer rights that cannot legally be excluded.

To the extent permitted by law, Jungle Mall Ltd will not be responsible for indirect or unforeseeable losses arising from use of our website or products.

If you are a consumer, we are responsible for losses that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill.

19. Events Outside Our Control

We will not be responsible for delays or failures caused by events outside our reasonable control, including courier disruption, strikes, natural disasters, government restrictions, customs delays, internet or technology failures and similar events.

20. Changes to These Terms

We may update these Terms of Service from time to time.

The latest version will be published on our website together with the date of the most recent update.

Any changes will apply to future use of the website and future orders unless otherwise required by law.

21. Governing Law

These Terms are governed by the laws of England and Wales.

If you are a consumer resident elsewhere in the United Kingdom, you may also have rights under the laws and courts applicable to the part of the UK in which you live.

22. Contact Us

If you have any questions about these Terms of Service, an order or our products, please contact us:

Jungle Mall Ltd
Company Number: 11638652
Registered Address: 49 Fisher Lane, S7 4RN
Email: junglemalluk@gmail.com
Website: junglemall.co.uk